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How rupiqhtoto Handles Your Personal Data

This Privacy Policy covers what data we collect when you open an account, how we use it, and how we keep it secure — including details connected to your DANA, OVO or GoPay wallet.

Account data protectionLocal wallet privacy: DANA, OVO, GoPayCookie and session transparencyYour right to access or delete data
rupiqhtoto How rupiqhtoto Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply encryption at the point your data enters our system and at rest in storage. Account access is protected by OTP verification tied to your registered mobile number — the same number you use for your DANA, OVO or GoPay wallet login. We review access logs for anomalies and flag unusual session patterns before they escalate. Data retention follows a defined schedule: active account data is kept while your account is open; closed account data is held only for the period our operational obligations require, then deleted.

Encryption at Rest and Transit

All personal and payment data is encrypted both in storage and during transfer. This covers wallet identifiers like DANA and OVO details you submit at the payment step.

OTP-Based Account Security

Each login and sensitive account change triggers an OTP sent to your registered mobile. This step prevents unauthorised access even if your password is compromised.

Cookie and Session Transparency

We use session cookies to keep you logged in and analytical cookies to understand how the lobby is used. You can adjust cookie preferences in your browser at any time.

Defined Data Retention Schedule

We do not keep your data longer than necessary. Once your account is closed and our obligations are met, personal and wallet-linked records are deleted from our systems.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct or remove your personal data, our support team handles those requests directly. You can reach us through live chat inside your account, by email, or through our help centre. Response times vary, but we aim to acknowledge data requests within a reasonable window and resolve them as promptly as our verification process allows.

Team online

Live Chat

Open your account dashboard and tap the chat icon. Submit your data request directly; our team will confirm receipt and guide you through the next step.

Email Support

Send your request to our support email address shown inside your account settings. Include your registered mobile number for faster identity verification.

Help Centre

Our help centre carries step-by-step paths for common data requests — account data export, wallet detail updates and account closure — without needing to queue for an agent.

Common Questions About Your Privacy

Below are the questions we hear most often about how your data is handled on rupiqhtoto. If your question is not covered here, reach us through live chat or email and we'll respond with the specifics of your account situation.

We collect your name, contact details, registered mobile number and the wallet identifiers you link — such as your DANA, OVO or GoPay number — to process transactions and verify your identity.

Wallet data is shared only with the payment processor handling your specific transaction. We do not sell or pass wallet identifiers to marketing partners or unrelated third parties.

Send a data access request through live chat or email support, using your registered mobile number for verification. We will compile and send your data summary once identity is confirmed.

Yes. Submit a deletion request via email or live chat. After identity verification, we close your account and remove personal records beyond what our operational obligations require us to retain.

We use session cookies for login continuity and analytical cookies to see how the lobby is browsed. You can disable non-essential cookies through your browser settings at any time.

Data is retained only for the period required by our operational obligations after account closure. Once that period ends, personal and wallet-linked records are deleted from our systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.